Problem: walkouts

Guests leave when the wait feels long and unknown.

Most walkouts happen at the door, before anyone orders. A clear wait, a name on a list and a notice when the table is ready keep more of those guests.

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What the research says

72% of diners say they'll wait no more than 30 minutes for a table. (Toast diner survey, updated July 30, 2026; a company that sells restaurant tools.)
22 min is how long the average guest is willing to wait for a table. (TouchBistro 2025 American Diner Trends Report (with The Harris Poll), 2025; a company that sells restaurant tools.)
1 in 3 diners say they've walked out because of a long wait. (Lightspeed consumer survey, Aug 19, 2025; a company that sells restaurant tools.)

These come from companies that sell restaurant tools. We show who said it and when.

What helps (advice any spot can use)

Tell people the real wait. A number that is too low turns into an angry guest 20 minutes later.
Take a name and a phone number so guests can wait at the bar or outside instead of crowding the door.
Tell guests when the table is ready, instead of shouting names.
Let guests check the wait before they leave home, so they come when you have room.
Offer the bar, a drink or an appetizer to guests who are waiting, if that fits your room.

How RightPlace helps

The host posts the wait with one tap. Guests see it on your RightPlace page with the time it was updated. We never guess it.
+ Walk-in puts a party on the list in seconds. Table ready tells a guest on RightPlace right away.
Guests who find you on RightPlace can tap On the way, so they arrive when you expect them.
The Door TV shows the wait and tonight's specials by the door.

Questions owners ask

Does RightPlace show a live wait?

No. Your host posts it, and guests see when it was last updated. A reminder asks the host to confirm it when it gets old.

Do waiting guests need an app?

No. The host adds them with a name and, if they like, a phone number the spot can call.